Shipping policy

Thank you for shopping with STOLEX. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible. Orders are generally processed and shipped within 1–2 working days.

You'll receive a confirmation email with tracking information as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

All orders are expected to be delivered within 7 working days from the date of order confirmation, subject to the delivery location and courier availability.

Delivery times are estimates and may be affected by carrier delays, weather conditions, public holidays, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders, as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take some time to update after you receive it.

Shipping Destinations

We currently ship to India.

International orders, if available, may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible if you need to correct your address.

STOLEX cannot be held responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, please contact us at ganesh.stolex@gmail.com, and we will assist you in working with the carrier to resolve the issue.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships. Once an order is in transit, we are unable to modify the shipping details.

Refunds for eligible cancelled orders will be processed promptly to the original payment method where possible.