Refund policy

Effective Date: July 18, 2026

At Stolex, we strive to provide quality products and a hassle-free shopping experience. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

5-Day Return Policy

We offer a 5-day return window from the date your order is delivered.

To be eligible for a return, the item must:

  • Be returned within 5 days of delivery.
  • Be unused, unwashed, and in its original condition.
  • Include all original packaging, accessories, manuals, tags, and invoices.
  • Not be damaged due to misuse or improper handling.

Return Process

To request a return:

  1. Contact our customer support within 5 days of delivery.
  2. Share your Order ID, reason for return, and clear photos or videos of the product (if applicable).
  3. Once approved, our team will provide return instructions.
  4. After we receive and inspect the returned item, we will process your request.

Refund Policy

Refunds are processed only after the returned product passes our quality inspection.

  • Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days after approval.
  • Cash on Delivery (COD) Orders: Refunds will be transferred to your bank account or UPI ID within 5–7 business days after approval.

Shipping charges (if any) are non-refundable, except when the return is due to a damaged, defective, or incorrect product sent by Stolex.

Replacement Policy

You may request a replacement if:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.

Replacement requests must be made within 5 days of delivery with supporting photos or videos.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Innerwear and lingerie
  • Personal care and hygiene products
  • Beauty and cosmetic products that have been opened or used
  • Grooming products
  • Health and wellness products once opened
  • Food, grocery, and edible items
  • Baby care products once opened
  • Customized or personalized products
  • Gift cards and digital products
  • Perishable items
  • Products damaged due to misuse, improper handling, or normal wear and tear
  • Items returned without original packaging or missing accessories

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order ID
  • Photos or video of the product
  • Photos of the packaging

Our team will review your request and arrange a replacement or refund if approved.

Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.
  • If you refuse delivery without a valid reason, shipping charges may be deducted from any eligible refund.

Contact Us

For return or refund assistance, contact our customer support:

Stolex Customer Support

  • Email: support@stolex.in
  • Phone: +91 9392641001
  • Support Hours: 10:00 AM – 7:00 PM (Monday–Saturday)

Note: Stolex reserves the right to reject any return request that does not meet the conditions outlined in this policy. All return and refund decisions made by Stolex after inspection shall be final.